News and articles from the ERPos team.

Thanks to these simple tricks customers will come back to you. It really works!

Are you running a business? You will definitely agree that in business the most important is the customer and his satisfaction. If he is satisfied with your business, he will definitely come back to you and recommend to your friends. No advertising form works as well as friend recommendations. But how to get a positive customer feedback?

  1. Ensure a good atmosphere in the company. Satisfied staff will better serve your customers and recommend your products and services. How to create a good atmosphere in your company?

EXAMPLE – give an example to other employees with their behavior, or be polite, appreciate their effort, instead of punishment you should talk more often

COMPETENCE – Be a good manager, take thoughtful decisions instead of hasty, be consistent in your team’s performance

ENVIROMENT – take care of the environment, the look and functionality of the workplace

DEVELOPMENT – create career opportunities for your employees, listen to what they have to say and incorporate them into your business discussions

  1. Good quality products and services. If you sell faulty goods and poor service, even if they are cheap, your customers will go to the competition. What’s more, the old marketing truth says that the unhappy customer will repeat the negative opinion of your company to ten of your friends. This is the way to an inevitable catastrophe!
  2. Communicate with your client. You need to be prepared for various customer questions regarding the product or service you purchased. If a fault occurs, you must be prepared for a quick reaction.
  3. If you run a stationary business – make sure you have a well-designed and tasteful facility. If you run a customer service, have a nice graphics on your company’s vehicles and clothing. Good image inside and outside the company will help you keep existing customers and win new ones.
  4. Do not be afraid of technical news. Customers will appreciate it if you introduce some simple solutions into your business that will improve your business. You will be seen as a modern and forward-thinking entrepreneur.

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